Privacy Policy

About this Privacy Policy

Race96 Casino respects the privacy of players and aims to handle personal information in a careful, transparent and secure way. This policy applies to information collected through the Race96 Casino website, account services, customer support channels and related online activity. It is intended to help you understand what information may be collected, why it is used, who may receive it and what choices you have.

By using the website or opening an account, you should read this policy together with the applicable terms and conditions and any notices shown at the time information is collected. Some services or features may have additional privacy information. If a specific notice differs from this policy, the more specific notice will apply to the activity it describes.

Personal information means information that identifies you or could reasonably be connected with you. The information handled will depend on how you use the website. You may not need to provide every type of information described below, but some information is necessary to open and operate an account, process transactions, provide support and meet responsible operational and legal requirements.

This policy may be updated from time to time to reflect changes to the website, services, technology or applicable requirements. When changes are made, the updated version will be published on this page with a revised effective date where appropriate. You should check this page occasionally so that you remain familiar with the current approach to privacy.

Information we collect and why we use it

Account and identity information

When you register or use an account, we may handle information such as your name, date of birth, contact details, username, account credentials, location information and responsible gaming settings. We use this information to create and manage your account, confirm that you are eligible to use relevant services, communicate with you, provide customer support and help keep the account safe.

Verification information

We may request identity or age verification documents and other information needed to confirm your identity. This can include copies or details from an identity document, information about your address or other information used for verification. Verification helps protect players, prevent unauthorised account use, support anti-fraud checks and meet obligations that apply to online gambling services.

Payment and transaction information

We may collect information about deposits, withdrawals, bets, gaming activity, account balances and other transactions. Payment details may be handled by payment providers or other service providers involved in processing a transaction. We use transaction information to provide account services, record activity, investigate unusual transactions, resolve payment questions, prevent fraud and meet financial or record-keeping obligations.

Device, usage and technical information

When you visit or use the website, we may receive technical information such as your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, session information and the dates and times of activity. This information helps us operate, maintain and improve the website, understand how features are used, identify errors, protect accounts and detect suspicious or harmful activity.

Communications and support information

If you contact customer support or otherwise communicate with us, we may keep the information you provide, including the content of your request and any account details needed to investigate it. We use this information to answer questions, manage complaints, provide assistance, maintain service records and improve the support experience.

General purposes for using information

• To provide, administer and improve the website, account and gambling services.
• To confirm identity, age, account ownership and eligibility where required.
• To process deposits, withdrawals and other account transactions.
• To carry out security, anti-fraud, anti-money-laundering and other risk checks.
• To communicate with you about your account, service changes, support matters and important notices.
• To meet legal, regulatory, tax, accounting, dispute-resolution and record-keeping requirements.
• To send marketing communications where permitted and where you have provided consent or another valid permission applies.

Cookies, service providers and information security

Cookies and similar technologies

The website may use cookies and similar technologies. Cookies are small files or identifiers placed on your device that help a website remember settings, maintain sessions, support essential features and understand general usage. Some cookies are necessary for account login, security and basic website operation. Other cookies may be used for performance, analytics, preferences or marketing, depending on the features available.

You can manage or remove cookies through the settings in your browser. You may also be able to block certain types of cookies or receive a notice before they are stored. If you disable essential cookies, parts of the website may not work properly, and you may not be able to log in or use some account features. Browser settings are controlled by you, so the available options may differ between browsers and devices.

Sharing information with service providers

We may share relevant information with trusted service providers that help operate the website and provide services. These providers may support hosting, technology, customer support, identity and age verification, payment processing, fraud prevention, security, analytics, communications, legal services or record management. They should receive only the information needed for their function and are expected to handle it appropriately.

Information may also be disclosed where reasonably necessary to protect players, protect the website or its users, investigate suspected fraud or unlawful activity, respond to a valid legal request, resolve a dispute, enforce applicable terms or support a business transfer. We do not use personal information for unrelated purposes without an appropriate basis or notice.

Security and storage

Reasonable technical and organisational measures are used to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, secure systems and staff or supplier procedures. No website, online account or electronic transmission can be guaranteed to be completely secure, so you should keep your passwords confidential and contact support if you believe your account may have been compromised.

Information may be stored or processed using systems operated by service providers in Australia or other locations where this is permitted. Where information is handled by a provider, appropriate arrangements are intended to support confidentiality, security and the purposes described in this policy.

Keeping information

Personal information is kept for as long as it is reasonably needed for the purposes described in this policy, including account administration, customer support, security, dispute handling and business records. Some records must be retained for a period required by law even after an account is closed or a deletion request is made. When information is no longer required, it may be securely deleted, destroyed or anonymised, subject to technical, legal and operational requirements.

Your privacy choices and data requests

You can ask us to provide information about the personal data we hold about you and how it is being used. You may also ask for inaccurate or incomplete information to be corrected. Where appropriate, you can request deletion of personal data or ask for limits to be placed on a particular use. These options may be subject to identity checks, technical limits, the rights of other people and records that must be kept for a period required by law.

To exercise your data rights, send a request to support@race96casino.click. The same email address can be used for requests to access your data, correct your information, delete your data or withdraw consent to marketing communications. Please explain your request clearly and include enough information for us to identify the relevant account, but do not send payment passwords or other unnecessary sensitive information.

• Access: ask for a copy or description of the personal information held about you and, where appropriate, information about how it is used.
• Correction: tell us which details are inaccurate, out of date or incomplete and provide the correct information where needed.
• Deletion: ask for personal information to be removed where it is no longer needed and no retention requirement or other valid reason prevents deletion.
• Marketing consent: withdraw your consent to promotional emails or other direct marketing at any time. You may also use an unsubscribe option included in a marketing message where one is available.

Withdrawing marketing consent will not normally affect service messages that are necessary for your account, transactions, security or important changes. It also will not undo processing that took place before consent was withdrawn. If you have more than one account or use more than one contact method, identify the relevant details so that the request can be handled accurately.

For your protection, we may need to verify your identity before responding to a request. This helps prevent personal information being disclosed to the wrong person. We aim to handle valid requests within a reasonable time, although the response may take longer where a request is complex, requires further information or involves records that cannot be disclosed or deleted.

Questions, complaints and changes to your details

If you believe information connected with your account is incorrect, contact support@race96casino.click so it can be reviewed. The same contact can be used to raise a privacy question or complaint about how information has been handled. Providing relevant details, dates and the nature of the concern can help with the review. We may keep a record of privacy requests and complaints so that they can be investigated and resolved.

You should keep your account and contact details current and tell us if your circumstances change. Accurate information supports account security, verification, payment processing and effective communication. This Privacy Policy is intended as general information about data handling and does not remove any rights or protections that may apply to you under applicable privacy requirements.